Liquid Web Reviews

Customer Testimonials

Read our reviews to see what actual Liquid Web customers have to say about our services and support. All feedback is voluntarily provided by current Liquid Web customers as part of our Net Promoter Score surveys or through reviews gathered from third-party websites such as Google, TrustPilot, Website Planet, G2 Crowd, Who Is Hosting This, and Yelp. All reviews come directly from these sites without being filtered or reformatted by Liquid Web.

Liquid Web is proud to be a leader in customer loyalty for the hosting industry. We’re purpose-built for mission-critical sites, stores, and applications. We provide more than just the best and broadest choice of hosting products - we give you The Most Helpful Humans in Hosting®. We provide web-dependent professionals with the technology they need to power their business potential backed by expert, caring people who love helping.

★★★★★
5 out of 5 stars

“Liquid Web Managed WordPress Hosting is the best solution for my digital and internet marketing sites I'm creating. It has met and in some cases exceeded what I required for my sites to function properly. I needed to rely on a hosting company that provided VPS servers, redundant, works with the WordPress platform, and has security features included. Liquid Web's Support Teams are A* in my experiences with them, This applies to both their Managed WordPress Chat Support as well as Phone Support. They have assisted me in resolving technical issues, error logs, what plugin or theme caused the errors and what to report to those developers that need corrections.

Whether you're a newbie (like myself) or an expert, I highly recommend Liquid Web Hosting with their state-of-the-art technologies, 30-day backups of your sites, staging to test plugins and themes, and expert support teams.”

- Phildora Malvena Perez | April 17th, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“Great service and dedication to a job well done! I love that I can count on the Liquid Web support team to help me in a time of need. Their extensive skills to assist with migrations and understanding their products and services is invaluable! Thank you guys and gals so much!! I highly recommend Liquid Web.”

- Matt Jeske | June 6th, 2019 via Google

★★★★★
5 out of 5 stars

“Absolutely the best customer service! I would highly recommend to any fast-growing business.”

- Inner Diva | June 5th, 2019 via Google

★★★★★
5 out of 5 stars

“Pricing is great, but what matters most is that I can use the product. To that end, friendly, responsive customer service is imperative. Liquid Web has never failed to provide that. Everyone I've dealt with through chat or phone support has just been phenomenal! I always tell people that you are the best! Noticed that WPShout is an affiliate. Good choice, because they are great people to work with, too.”

- Felcia Alvarez | April 10th, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“Moving our managed hosting to Liquid Web was one of the best decisions we made last year. The performance is outstanding — our site speed went up by 50% just with the transition. More importantly, the Liquid Web support team goes above and beyond and is easily accessible. Thank you, Liquid Web!”

- Lindsay Halsey | May 28th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“Liquid Web has proven to be an excellent host. Their infrastructure and systems are solid and lightning fast, which is important. However, what has always made them the clear choice for our many customers is the support. Today, when you get knowledgeable people on the phone or on chat it is surprising. LiquidWeb does this as a norm. They have always helped our customers and our tech people with any issue they might encounter. Can recommend wholeheartedly.”

- Michael | May 21st, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“We have worked with Liquid Web for years and they have been excellent in support and function. Highly recommend them."

- JL Faverio, Boylan Point Agency | April 2nd, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"Liquid Web is great. I've been through many hosting providers and these guys help with things other providers would say 'it's your job to know how to do this - we only host it.' One guy stayed on the phone with me for 2 hours when I switched from a Magento site to a WordPress site. He made sure everything was how it should be. 10/10 will recommend."

- Alex Michael Genson | May 17th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“The tech support team is phenomenal. They help you find the problem and fix it. Most other hosting companies research it just enough to say, "nope, not our problem" and end the chat. Liquid Web will help scour through error logs and even send me tutorials on issues so I can get my websites running great and my web design company looking like rock stars. We have previously been with Siteground, HostGator, and InMotion, and Liquid Web knocks them out of the water. Highly recommend!”

- Alexis Priddy | May 11th, 2019 via Google

★★★★★
5 out of 5 stars

“Exceptional! Best customer and technical support I've received with any of my online providers.”

- Andrew Croot, Arming Patriots, LLC | April 2nd, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"I have worked with Liquid Web since 2007 and I can say it is the most stable service I have ever had. I have introduced Liquid Web to many friends having problems with other companies and all of them have the same opinion. The support team is great, It's one of my business key success."

- Wadee | April 30th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“I've been using Liquid Web's Cloud Sites service for a few years (which was carried over without any significant hitch when this service was purchased from Rackspace, whom I'd been with since 2010) and while the pricing options might not be as flexible as some might like, I feel the cost is worth it because of the quality and reliability of the hosting and email services, and the spectacular level of tech support. Their support crew has come through for me countless times over the years. If you host multiple small-to-medium websites for yourself and/or others, and you don't have the knowledge or the desire to manage servers or hosting space on your own, you really can't go wrong with their Cloud Sites option.”

- Allen Zuk | April 30th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

"The Company is excellent and the staff professional and friendly. A great Company to work with. I've been with them for years!"

- CES | April 3rd, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"I've been a Liquid Web customer since 2013 and have hosted dozens of sites on my cloud server. I would never consider moving to another web hosting company. The performance is virtually flawless and trouble-free, and any technical questions I have had are answered within minutes by a very friendly (and patient!) support staff. I can't recommend this company highly enough."

- Leigh Ann Little | April 30th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“I've been working with Liquid Web's platforms for over a year now and every day I cannot get over how awesome their solutions are. On top of that, they continuously provide top-notch service with their support staff being well versed in their platforms. I recommend Liquid Web to anyone I talk to looking for an awesome hosting solution."

- Cayden Simler | April 29th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“Liquid Web stops hackers dead in their tracks. I was getting hacked left and right until I got Liquid Web on board. Now all is well and good. Not only did they help us recover, but we’ve been protected & problem free ever since. We have no problems after resolving the issues we had prior to using this service. And in the event that you have a problem... Liquid Web support is there to help. The best. Fast. Responsive. Knowledgable. And polite. Highly recommend!”

- Kristin Thompson | March 5th, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“I've hosted with several companies over the last 20 years, but none come even close to Liquid Web in support, and our server is almost always up. Anytime of the day or night, their support staff rocks, and they are fast at solving any problems we have. Would not recommend anyone else over Liquid Web. They're the best."

- Ed Hudson | April 29th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

"Hands down the best hosting company I have ever worked with. Very stable servers and excellent customer service."

- William Berg | April 28th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“Rock Star as advertised.”

- Douglas Lukas | March 5th, 2019 via NPS Survey

★★★★★
5 out of 5 stars

“When we started our business (Pixelayn Innovations, pixelayn.com) we did an analysis of the hosting capabilities at the time and it became very clear to us that Liquid Web would be able to support our needs. From the 24x7 uptime guarantee, the on-demand chat support and the scalability of the platform - it was an easy decision for us to choose Liquid Web as our hosting provider."

- Bryan Gill | April 28th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“I spent a lot of time selecting a web host for my web clients. I chose Liquid Web after having used many others over the past 16 years, some really big ones included. Their customer support for WordPress has been outstanding. The response time is usually just minutes. The service reps (who are in the USA) speak in clear, easy to understand terms and directions."

- Don Ferris | April 26th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“Reliable services and great support. With Liquid Web for over 10 years now.”

- Paul Mencinger, JrWebWorks, LLC | March 5th, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"LW delivers great value if you need good performance and super tech support. You can save money but you'll cheat yourself somewhere down the line. When something goes wrong or you need help, tech support is always there to handle things. If you're hosting a personal blog as a hobby, go with the cheap guys. If it's your business, and you need things to work, LW is worth the investment."

- Tony | April 26th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“Liquid Web is on the ball with support. I appreciate that very much. I've hosted with multiple companies and their support is the best yet. That means everything in this for me. My livelihood is in my websites and their uptime. It helps to know they have my back every single time I need it."

- Joe King | April 25th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“Literally hands down the BEST, FASTEST, & SMARTEST customer tech support I have EVER had with any of the countless hosting companies I have ever used over the last 12 years of running multiple online businesses! Thank You!”

- Thomas Strunk, WealthyHair.com | March 5th, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"I've been with Liquid Web for a few years and the service, price and attention to detail is fantastic. No question is an issue, always very helpful and will above and beyond to help out if asked!

- James Alexander | April 25th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“I have been using Liquid Web from the last couple of months ago, there is no problem at all because whenever any problem popped up, I just contacted the support team via chat/phone. It's got them fixed as quickly as I want. This is truly an amazing experience."

- Ram Babu | April 24th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“Good hosting with tech support in the rare event you need it!”

- Robert Niles | March 5th, 2019 via NPS Survey

★★★★★
5 out of 5 stars

"We migrated to Liquid Web around 10 months ago from another provider that we had been with for eight years or so. The company that we moved from did a good job but they were also 2-3x more expensive for a solution less robust than the one we have now at Liquid Web. So far the overall experience has been good. Their services seem to be a good value compared to other top tier providers."

- Wes Pritt | April 24th, 2019 via TrustPilot

★★★★★
5 out of 5 stars

“I think that for price I am paying for hosting there is no better host provider, or I am not aware of it. Fast support, kind and polite support people... I know that if I found some issue they will resolve it ASAP. May the Force be with Liquid Web!"

- Vladimir | April 23rd, 2019 via TrustPilot

Most Loved Managed Hosting Provider in the Industry

We understand that to achieve your vision you need a partner to provide a technological advantage and a get-it-done attitude. Liquid Web marries exceptional customer support with a broad technology portfolio to deliver all the hosting power you will ever need to help realize your true potential.

That’s why Liquid Web is the most loved managed hosting provider in the industry with a leading *NPS score of 65.

Just read the reviews for yourself.

Liquid Web Net Promoter Score