In order for one of our clients to start using the ‘one time secret’ tool within manage, you will need to login to the Manage portal to get started. Typically, passwords are not meant to be shared. Unfortunately, sometimes you will need to share a password or other sensitive data with the support admin you are working with. Regrettably, trying to pass along individuals character over the phone can be frustrating, annoying, and overly time consuming, and more so when a password is long and if the phone has a bad connection.
So, what can we do when it is time to share a password with support? Using the One Time Secret tool in your Liquid Web account allows you and your Heroic Support admin to share a password in a safe and secure manner that will enable them access to your password or other sensitive data.
The One Time Secret tool is also useful when you need us to change a server’s root password for you or, we need a cpanel password to assist you with a support request.
The username and IP address of the secret submitter are kept in logs stored internally, as well as timestamps for submission, and retrieval or expiration.
So, how do we access and utilize this tool? Let’s jump right in…
Log into your Liquid Web account.
From the home page of your account, click on Account in the left side menu and then, one the “Secrets” tab.
One Time Secret is not available for HIPAA customers.
This will open the One-Time Secret home page.
Click Create New One-Time Secret.
Enter the message or password you need to share with us. This will encrypt the message and store it in an internal database.
Click Submit One-Time Secret to save your password. Click the link below to view the secure one-time secret.
Both you and the admin can now view the password. Passwords are decrypted when the secret is viewed.
Your secret is only viewable once before it is removed forever. Additionally, if the secret is not viewed within 24 hours, it is removed from the One Time Secret tool.
Have more questions about this tool? Reach out to one of our Heroic Support admins 24 hours a day, 365 days a year by creating a ticket at firstname.lastname@example.org, opening a chat with us or giving us a call at 1-800-580-4985. We are always looking forward to providing an answer to any questions you may have!
Liquid Web’s Account Management System has a robust API that allows for accessing your account from outside of the Manage interface. For example, the API can be used to integrate WHMCS directly to your Liquid Web account. To access the API, an API user must first be created for that account.
As a security measure, your server’s root user and SSH information will not automatically update in your Liquid Web account when it is changed using WHM or the command line. Without having updated login credentials, our Support team is unable to proactively fix any server problems or allow us to begin working on your support ticket. Continue reading “Updating Your Server Password”→
Storm Object Storage delivers a durable, secure, highly available solution for storage needs of virtually any size. With object storage access occurs via API calls to the object storage cluster, which replaces the need to rely on additional servers for dedicated storage.
Here we use the client Cyberduck to interact with Storm Object Storage. Cyberduck is available for download from https://cyberduck.io/?l=en.
These instructions are intended specifically for configuring Cyberduck for use with Storm Object Storage.
I’ll be working from a Microsoft Windows 8 desktop with Cyberduck already installed.
The Manage interface is Liquid Web’s Account and Cloud Management Portal. From Manage it is possible to control all servers and services, whether your deployment is one Cloud VPS or a combination of many dedicated servers and other cloud services.
Manage will help you administer your private network, VPN (Virtual Private Network), CDN (Content Delivery Network), firewalls, upgrades, and much more!
These instructions are intended specifically for logging into Liquid Web’s Account and Cloud Management Portal, called Manage.
Liquid Web allows additional IP addresses to be added to your server for a minimal fee. Having multiple IP addresses on your server can be useful when needing to differentiate domains hosted on your server. With multiple IPs you can setup advanced firewall configurations, use different hostnames with reverse DNS and more.