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Are you unable to connect to your server to send and receive email, log into cPanel or WHM, or make an FTP or SSH connection?
If you can’t connect to your website there are a few things you can do to help us better diagnose the source of the problem. The more quickly this information is collected, the more quickly we can fix whatever is causing almost any issue. Help us help you!
Continue reading ““The website is down! Now what?” Help Us Help You!”
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Many times when a website is “down,” it is unable to be found by DNS. If you are trying to troubleshoot DNS errors, or trying to understand a DNS error you have encountered, this is right where you should be.
Continue reading “Diagnosing Common DNS Errors”
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Traceroute is an application that traces the path data takes from one computer to another. Basically a traceroute is a map that shows what stops or locations that data must pass through in order to go from one computer to another.
To be an effective troubleshooting tool, the traceroute needs to be run from a computer experiencing the problem while the problem is occurring. Continue reading “How to Use Traceroute”