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When I was starting my web development business, I made the mistake of putting all my effort into getting new clients. New clients would get my attention when I was trying to win the work, but then we’d move from the “dating” phase and into the “real relationship” phase as they became a client. Unfortunately, […]
While proactive client management can mitigate most project obstacles and hurdles, and clear communication can practically eliminate client confusion and uncertainty, it’s nearly impossible to avoid all client conflict. It’s inevitable that sticky situations, disagreements, and the resulting tough conversations are going to happen at some point, so it’s best that you’re prepared to handle […]
In my last post, I started with a conversation about the general business impact of IP addresses, their purpose within internet business, and introduced shared IP vs dedicated IP addressing. In this article, we’ll continue these concepts while remaining focused on the business side of the operation. The conversation will center around the three core […]
Most designers and developers dislike everything about the sales process, but they love the end result: they get more clients. So while selling a prospect on how great you are may feel icky and uncomfortable, sales calls are a necessity if you want to stay in business. I’m one of those designers who doesn’t particularly […]
The conversation on Internet Protocol (IP) addresses, is a lengthy but enlightening discussion. This is especially true in the world of internet technology and the web hosting industry, in regards to Shared vs Dedicated IP address space. In general, the available information on the subject today tends to lean toward in-depth concepts regarding technologies and […]
While it can be flattering to be asked to quote on a project, it can also be a huge waste of time. When I started freelancing, I’d send a proposal as long as I figured that the person requesting it had blood flowing through their veins. This meant losing almost every proposal I sent, because […]
Looking for ways to improve your client onboarding process? Client onboarding is the process in which new clients are better equipped with knowledge, understanding, and the tools needed to be a good client. Onboarding new clients is a lot like onboarding new employees.” For example, when you welcome new team members in your agency, you […]
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